For over 15 years, Joulé, a System One company, has proudly partnered with a leading global biopharmaceutical company, supporting their North American Clinical Operations in the vital research and development of experimental drugs. The client faced critical challenges in maintaining the efficiency of their field monitoring teams. These included the need for swift recruitment to reduce study cycle times, seamless onboarding processes, and high retention rates to avoid costly disruptions.

Joulé stepped in with a tailored approach to address these pain points. Acting as an extension of the client’s field monitoring teams, Joulé provided Clinical Research Associates (CRAs) who integrated seamlessly with the client’s operations. This integration was facilitated by Joulé’s alignment with the client’s processes, systems, and rigorous key performance indicators (KPIs) and standard operating procedures (SOPs), ensuring complete adherence to their expectations and metrics.

While the partnership began with Joulé serving as a top-tier provider, the scope has expanded significantly in recent years. Since 2019, Joulé has been the exclusive provider for field monitoring in Canada and a trusted secondary provider for US-based monitoring.

A key component of this partnership’s success ishe collaborative relationship between Joulé’s dedicated line manager and the client’s leadership team. Clear communication and shared goals enabled both parties to stay aligned, allowing Joulé to deliver on KPIs. Joulé’s recruitment expertise, particularly in time-to-fill and expansive outreach, has been instrumental in rapidly sourcing and onboarding qualified CRAs. This efficiency has directly reduced cycle times for clinical studies, enabling the client to maintain momentum in their research efforts.

Joulé’s commitment to excellence goes beyond recruitment. Their “white glove service” approach emphasizes proactive candidate management, comprehensive support, and a focus on rewarding and developing talent. CRA’s are thoroughly trained on the client’s systems and processes, ensuring they are equipped to meet high standards. This dedication has led to exceptional retention rates, which minimize disruptions and keep studies progressing smoothly. Additionally, many Joulé staff members have transitioned into full-time roles with the client, contributing to their long-term growth and team expansion goals.